Privacy

Who is responsible for your data

The data controller is Francisco Javier Resola Medina (Asernia), Spanish tax identification number 15518602L, at Cervantes 9, bajo, 23520 Begíjar, Jaén, España, Jaén, Spain. You can contact him at contact@resolastudio.com or on +34 697 658 195.

When you email or call us

We use the information you give us —such as your name, contact details, organisation and enquiry— to reply and manage the conversation you have started.

Providing this information is voluntary. Without contact details or enough information to understand your enquiry, we may be unable to reply. Please do not send client files, invoices or documents containing your clients’ personal data for an initial conversation.

Legal basis

We handle general enquiries on the basis of our legitimate interest in replying to people who contact Asernia. If you ask us to take steps towards a contract to which you would be a party, the basis is your request for those pre-contractual steps. Where a legal duty requires us to retain or disclose information, that duty is the basis for the relevant processing.

How long we keep it

We keep your information for as long as needed to answer your enquiry and complete the related correspondence. It is then deleted, except where it must be kept to address legal liabilities. In those cases, it is restricted from ordinary use for the applicable statutory periods. If the conversation leads to a contract, we provide information about the processing associated with that relationship.

Who may have access

Raiola Networks, S.L. provides this website’s hosting service. Technical providers needed to operate the hosting and email services may process information on the controller’s behalf, subject to the safeguards required by law.

Information may also be disclosed where legally required.

Your rights

You can request access, correction, deletion, restriction, objection and, where applicable, portability. Email contact@resolastudio.com and tell us which right you wish to exercise. We only ask for additional identification where it is needed to verify your request.

If you believe your rights have not been respected, you can complain to the Spanish Data Protection Agency — AEPD.

The website and the product

This website has no forms, analytics or trackers. We do not make automated decisions or create profiles using enquiry data.

This policy covers contact through the website. The processing of practice documents and data within Asernia is governed separately. A data processing agreement is signed before we work with real data.